Safety
Visit, verify, then decide
We have built Find a Flatmate to slow down the moments where people get hurt or cheated. No app can make a stranger safe, so this page is honest about what we do, what we do not do, and what only you can check.
What “email verified” means. It means the person signed in through a link sent to their email address, and nothing more. We do not verify phone numbers, check identity documents or run background checks, and we do not collect government ID. A compatibility score is not a safety rating.
Before you pay anything
- See the flat in person first. Never pay a “token” or advance to hold a room you have not seen.
- Meet in daylight and tell a friend where you are going and when you expect to be back.
- Check the poster’s right to let the room. Ask to see the rent agreement or the owner’s consent.
- Read the paperwork before you sign or transfer money, including what happens to the deposit when you leave.
- Never share OTPs, Aadhaar or bank details with anyone you meet here.
- Report pressure. If someone pushes you to pay quickly or to move the conversation off the platform, report them.
We never hold rent, deposits or brokerage. Any payment you make is directly between you and the other person, so make it only when you are satisfied.
What the app does for you
Locality only
Listings show the locality, never the exact address. Location data is stripped from photos when they are uploaded.
Chat needs two yeses
A conversation opens only after both people express interest. Phone numbers and email addresses are never shown.
Warnings on risky messages
Messages that mention advance payments, UPI, OTPs, Aadhaar or moving to WhatsApp are flagged with a warning to the person receiving them. These are simple keyword rules, not AI.
Address shared late, and briefly
After a visit is confirmed, the host may share the exact address. Only the other person can see it, from 24 hours before the visit until 2 hours after, and the host can withdraw it.
Listings are reviewed
A moderator reviews every listing before it goes live. Posters attest that they are the occupant or owner and have permission to list. Listings expire after 21 days unless reconfirmed.
Block and report
Blocking cuts chat and visibility both ways, immediately. You can report any profile, listing or message to our moderators.
When you report something
Reports go to our moderators. They can remove listings and suspend accounts, and every moderator action is logged.
Moderators cannot browse your chats. They can read only a specific message that has been reported, and only after writing a justification that is itself logged.
If your account is suspended and you think that is wrong, you can appeal from Settings → Data & support.
What we do not do
- We do not check identity, phone numbers, ownership documents or backgrounds.
- We do not inspect flats or attend visits.
- We do not handle payments, escrow, deposits or brokerage.
If something feels off, stop
You never owe anyone a visit, a reply or a payment. Block, report, and walk away. Our community guidelines set out what is not allowed, and Help answers common questions.
If you are in immediate danger, contact the local emergency services first.